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Office Support Specialist
2 months ago
Cook Inlet Tribal Council, Inc.
Position Title: Administrative Assistant, I/II/III
Department: Facilities Operations
Reports To: Facilities Operations Manager
Supervises: None
FLSA Status: Non-Exempt
Pay Grade: N2 (I)
Employment Type: Regular, Full-Time
General Responsibilities
The Administrative Assistant is expected to exhibit professionalism while interacting with the public, internal programs, external agencies, and various Tribal or youth organizations. This role primarily supports the Facilities Operations Department in various daily tasks, including processing check requests, scheduling and setting up conference rooms, managing mail and package deliveries, and creating access badges.
Key Duties and Responsibilities:
Administrative Assistant, I
- Deliver exceptional customer service to all CITC staff, participants, vendors, and key stakeholders.
- Handle phone inquiries, respond to general Facilities email inquiries, welcome guests, and direct employee and participant questions to the appropriate personnel.
- Oversee the setup and scheduling of RCC conference rooms, ensuring they are ready for use.
- Manage fleet vehicle reservations as needed.
- Maintain a clean and well-stocked workspace, ensuring office equipment is functional.
- Keep essential communication information updated in the workspace.
- Organize, file, and maintain documents in CITC's Facilities shared drive.
- Perform clerical tasks such as photocopying, scanning documents, and ordering office supplies.
- Ensure reception, breakroom, and common areas are tidy and organized.
- Submit IT Helpdesk and Facilities work requests as necessary.
- Facilitate daily mail deliveries to CITC departments and external organizations as assigned.
- Retrieve HR files while upholding confidentiality standards.
- Execute additional duties as assigned.
Administrative Assistant, II
- Exhibit a higher level of proficiency in all duties of an Administrative Assistant I.
- Assist department staff with daily operations, clerical tasks, and special projects.
- Timely creation of check requests, purchase requisitions, and credit card reconciliations.
- Retrieve online utility invoices and save them in the appropriate location on the CITC shared drive.
- Draft letters, documents, expense reports, invoices, and other correspondence as required.
- Coordinate department meetings, events, and manage calendars.
- Track and manage departmental resources and supplies.
- Respond to inquiries from internal and external partners regarding departmental requests.
- Monitor and manage dedicated facilities email addresses, responding as necessary.
- Alert security to any issues requiring their attention.
- Contribute to departmental safety and security by executing emergency procedures.
Administrative Assistant, III
- Perform all duties of Administrative Assistants I and II with advanced proficiency.
- Promote Facilities Operations programs to internal and external stakeholders.
- Schedule events and communications for RCC Reservations.
- Oversee the Procurement process, including creating, reviewing, and approving check requests through the AP system.
Job Specifications:
- Strong customer service skills and a professional demeanor.
- Accurate filing skills, both electronic and physical.
- Proficient in MS Office Suite.
- Ability to follow oral and written instructions effectively.
- Proficient use of office equipment, including printers, copiers, and computers.
- Ability to work collaboratively in a team environment.
- Capable of managing multiple tasks simultaneously.
- Maintain composure in a fast-paced work environment.
- Communicate with participants with empathy and understanding.
- Ability to learn and apply program requirements.
Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills
Minimum Qualifications:
Administrative Assistant, I
- High school diploma or GED
- Two years of experience in general business or a related field.
Administrative Assistant, II
- High school diploma or GED
- Four years of experience in general business or a related field.
Administrative Assistant, III
- Associate's degree in Business Administration, Organizational Development, Human Services, or a related field. Relevant experience may substitute for education on a year-for-year basis.
- Four years of experience in general business or a related field.
Minimum Qualifications for All Levels:
- Demonstrated knowledge of the socio-cultural needs of the Alaska Native and American Indian community.
- Continued employment is contingent upon satisfactory completion of state and federal background checks.
Preferred Qualifications:
- Valid Alaska Driver's License and insurability under CITC's automotive insurance, requiring a minimum age of 21.
Disclaimer:
This job description is intended to provide a general overview of the position and is not a comprehensive list of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this role. Management reserves the right to modify duties and designate other functions as essential at any time.