Retail Banking Specialist
2 weeks ago
Ria Financial is a leading provider of financial services, dedicated to delivering reliable and trustworthy payment solutions to our customers. With a global presence in 165 countries, we strive to be the most progressive and inclusive money transfer business in the world.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, processing transactions, and promoting our financial services to customers.
Key Responsibilities- Customer Service: Interact with customers face-to-face to receive and process all of Ria's products, including money transfers, money orders, and foreign currency sales and purchases.
- Transaction Processing: Accurately verify or enter customer information on our systems, balance cash registers, and prepare cash for bank deposit.
- Product Knowledge: Stay up-to-date with Ria's products, services, and policies to provide customers with accurate information and resolve inquiries.
- Problem-Solving: Recognize and resolve customer complaints and issues in a professional and courteous manner.
- Language Skills: Ability to speak Spanish is highly preferred.
- Flexibility: Willingness to work flexible schedules, including weekends.
- Computer Skills: Basic computer knowledge with ability to use MS Word and Excel.
- Cash Handling: Previous cash handling experience is highly preferred.
- Customer Service: Strong customer service skills and ability to work effectively in a team environment.
- Competitive Pay: Hourly pay for this position is $16.00, with actual starting compensation varying based on geographic location, work experience, and skills.
- Benefits: Ria Financial offers a range of benefits, including life insurance, short-term disability, medical insurance, visual and dental coverage, 401K, tuition program, paid vacations, company holidays, and incentives.
Ria Financial values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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