Electronic Banking Specialist

17 hours ago


Buena Park, California, United States Royal Business Bank Full time
Job Summary

As a key member of our team, you will be responsible for performing the bank's electronic banking functions, including setup, monitoring, and customer service inquiries in accordance with bank policies, procedures, and regulations. You will also be responsible for complying with all relevant regulations, including the Bank Secrecy Act.

Key Responsibilities
  • Set up and maintain all electronic banking functions for business online banking, merchant remote deposit, business bill pay, ACH originations, business online wire, and other related services.
  • Handle all electronic banking product offerings, processes, and customer inquiries, providing high-quality customer service.
  • Respond to internal and external inquiries on product usage and system operations.
  • Monitor and respond to online customer inquiries.
  • Review ACH file transfer reports and EBanking Daily Reports.
  • Review and delete inactive business online banking users on a semi-annual basis.
  • Perform other duties as assigned.
Requirements
  • AA degree or equivalent.
  • Bank branch operations experience and knowledge of banking regulations.
Preferred Skills
  • PC literate.
  • Detail-oriented.
  • Strong communication and customer service skills.
  • Bilingual (English/Mandarin) a plus.
Why Work for Us?

Royal Business Bank is a rapidly growing bank with a comprehensive and innovative suite of banking services for individuals and businesses. We offer a range of benefits, including medical insurance, vision insurance, dental insurance, 401(k), and disability insurance. We are an Equal Employment Opportunity employer and welcome applications from all qualified candidates.



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