Customer Service Representative

21 hours ago


Kinston, North Carolina, United States A-1 Termite and Pest Control, Inc. Full time
Customer Service Representative

We are seeking a friendly and conscientious individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their issues, and selling our services to meet their needs.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Sell our services to customers and meet sales targets
  • Logically and efficiently route technicians to customer appointments
  • Use a web-based route management system to schedule appointments and manage customer information

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

  • Competitive salary range: $40,000 - $50,000 per year
  • Starting hourly rate: $16 - $18 per hour
  • Sales commissions and bonuses
  • PTO and paid holidays
  • Company-provided life insurance policy
  • 401(k) contribution match after one year of service
  • Health insurance

About Us:

A-1 Termite and Pest Control, Inc. is an equal opportunity employer and a drug-free workplace. We are committed to providing exceptional service to our customers and creating a positive work environment for our employees.



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