Insurance Customer Service Specialist
3 weeks ago
Benefits:
- Signing bonus available
- Performance-based bonuses
Company Background: Norberto Matos-Soto is a progressive leader in the insurance sector, seeking enthusiastic and customer-oriented professionals to fill the role of Insurance Receptionist. This position is ideal for individuals who are tech-savvy and enjoy engaging with people, providing a unique opportunity to advance your career in a dynamic work environment.
Role Responsibilities: As an Insurance Receptionist, you will play a crucial role in ensuring a superior customer experience. Your duties will include:
- Interacting with clients through multiple communication channels, such as phone, email, and chat.
- Offering friendly and effective support for policy questions, updates, and claims processing.
- Leveraging digital tools to connect with a younger audience.
- Working collaboratively with a vibrant team to resolve issues promptly.
- Identifying ways to improve customer satisfaction proactively.
Candidate Qualifications:
- Strong communication skills, both written and verbal.
- Proficient with digital communication platforms.
- Customer-focused attitude with a commitment to exceeding expectations.
- Ability to thrive in a fast-paced and changing environment.
- Prior experience in customer service is advantageous but not mandatory.
Essential Requirements:
- High school diploma or equivalent; a college degree is preferred.
- A positive and eager approach to learning and professional growth.
- Familiarity with digital communication tools.
- Capability to work effectively in a team-oriented environment.
- Willingness to pursue necessary insurance licenses (training will be provided).
Perks for the Insurance Receptionist Role:
- Competitive salary with incentives based on performance.
- Comprehensive benefits package, including health insurance and retirement options.
- Opportunities for career advancement and professional development.
- A fun and inclusive workplace culture with team-building activities.
- Focus on maintaining a healthy work-life balance.
Explore the potential of a rewarding career in the insurance industry with Norberto Matos-Soto - State Farm Agency.
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