Insurance Customer Service Specialist

3 weeks ago


Saukville, Wisconsin, United States Norberto Matos-Soto - State Farm Agent Full time
Position Overview

Benefits:

  • Signing bonus available
  • Performance-based bonuses

Company Background: Norberto Matos-Soto is a progressive leader in the insurance sector, seeking enthusiastic and customer-oriented professionals to fill the role of Insurance Receptionist. This position is ideal for individuals who are tech-savvy and enjoy engaging with people, providing a unique opportunity to advance your career in a dynamic work environment.


Role Responsibilities: As an Insurance Receptionist, you will play a crucial role in ensuring a superior customer experience. Your duties will include:

  • Interacting with clients through multiple communication channels, such as phone, email, and chat.
  • Offering friendly and effective support for policy questions, updates, and claims processing.
  • Leveraging digital tools to connect with a younger audience.
  • Working collaboratively with a vibrant team to resolve issues promptly.
  • Identifying ways to improve customer satisfaction proactively.

Candidate Qualifications:

  • Strong communication skills, both written and verbal.
  • Proficient with digital communication platforms.
  • Customer-focused attitude with a commitment to exceeding expectations.
  • Ability to thrive in a fast-paced and changing environment.
  • Prior experience in customer service is advantageous but not mandatory.

Essential Requirements:

  • High school diploma or equivalent; a college degree is preferred.
  • A positive and eager approach to learning and professional growth.
  • Familiarity with digital communication tools.
  • Capability to work effectively in a team-oriented environment.
  • Willingness to pursue necessary insurance licenses (training will be provided).

Perks for the Insurance Receptionist Role:

  • Competitive salary with incentives based on performance.
  • Comprehensive benefits package, including health insurance and retirement options.
  • Opportunities for career advancement and professional development.
  • A fun and inclusive workplace culture with team-building activities.
  • Focus on maintaining a healthy work-life balance.

Explore the potential of a rewarding career in the insurance industry with Norberto Matos-Soto - State Farm Agency.



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