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Insurance Customer Service Representative

2 months ago

Saukville, Wisconsin, United States Norberto Matos-Soto - State Farm Agent Full time

Customer Service Role:

We are seeking a highly skilled and customer-focused individual to join our team as an Insurance Receptionist. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities:

  • Engage with customers to provide friendly and efficient assistance with policy inquiries, updates, and claims.
  • Utilize digital tools and platforms to connect with a younger demographic and provide personalized support.
  • Collaborate with a dynamic team to ensure timely and effective issue resolution.
  • Proactively identify opportunities to enhance customer satisfaction and provide solutions to meet their needs.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Tech-savvy with a familiarity with digital communication tools.
  • Customer-oriented mindset with a strong desire to exceed expectations.
  • Ability to adapt to a fast-paced, evolving work environment.

Perks:

  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans options.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.
  • Emphasis on work-life balance.

About Us:

Norberto Matos-Soto State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds. We are committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.