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Customer Service Specialist

2 months ago

Saukville, Wisconsin, United States Norberto Matos-Soto - State Farm Agent Full time
Position Overview

Benefits:

  • Signing bonus available
  • Performance-based bonuses

Company Profile: Norberto Matos-Soto, a progressive leader in the insurance sector, is on the lookout for enthusiastic and customer-oriented professionals to fill the role of Insurance Receptionist. If you are a tech-savvy individual who enjoys engaging with people and aims to make a positive difference, this position offers a fantastic opportunity to kickstart your career in a vibrant and modern workplace.


Role Responsibilities: As an Insurance Receptionist, you will play a crucial role in providing outstanding customer service. Your key duties will include:

  • Interacting with clients through multiple communication channels, such as phone, email, and chat.
  • Offering friendly and efficient support for policy inquiries, updates, and claims processing.
  • Leveraging digital tools to connect with a younger audience.
  • Working collaboratively with a dynamic team to ensure prompt and effective resolution of issues.
  • Identifying opportunities to improve customer satisfaction proactively.

Qualifications:

  • Strong communication skills, both written and verbal.
  • Proficient with digital communication platforms.
  • Customer-focused attitude with a commitment to exceeding expectations.
  • Ability to thrive in a fast-paced and changing work environment.
  • Prior experience in customer service is advantageous but not mandatory.

Requirements:

  • High school diploma or equivalent; a college degree is preferred.
  • A positive and proactive approach to learning and development.
  • Familiarity with digital communication tools.
  • Ability to work effectively in a team-oriented environment.
  • Willingness to pursue relevant insurance licenses (training will be provided).

Perks for Insurance Receptionist:

  • Competitive salary with incentives based on performance.
  • Comprehensive benefits package, including health insurance and retirement plan options.
  • Opportunities for professional growth and career advancement.
  • A fun and inclusive workplace culture with team-building activities.
  • Focus on maintaining a healthy work-life balance.

We encourage individuals from all backgrounds to consider this opportunity.