Customer Service Representative

6 days ago


Hanford, California, United States Ross Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Ross Stores. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet and assist customers in a friendly and professional manner, responding to their needs and resolving any issues in a timely and efficient manner.
  • Store Maintenance: Maintain a clean and organized store environment, including the sales floor, stockroom, and restrooms, adhering to company standards and best practices.
  • Sales and Merchandising: Merchandise products in a visually appealing manner, ensuring that the store is well-stocked and that customers can easily find what they are looking for.
  • Operations: Process transactions accurately and efficiently, handle customer returns and exchanges, and maintain a high level of awareness and accuracy when handling cash and credit transactions.
  • Teamwork: Collaborate with other associates to achieve sales goals, provide support and assistance as needed, and maintain a positive and respectful work environment.
Requirements
  • Communication Skills: Effective communication and interpersonal skills, with the ability to work with customers, associates, and management in a fast-paced retail environment.
  • Mathematical Skills: Basic mathematical skills, with the ability to perform calculations commonly used in retail environments.
  • Physical Demands: Ability to stand for long periods, walk, and move around the store, with the ability to lift, push, and pull merchandise as needed.
What We Offer
  • Competitive Pay: A competitive hourly rate, with opportunities for advancement and career growth.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) and other employee benefits.
  • Training and Development: Ongoing training and development opportunities, with the chance to learn new skills and advance in your career.


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