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We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys.
Key Responsibilities- Engage with Customers: Build trust and rapport with customers, understanding their needs and preferences.
- Schedule Appointments: Effectively schedule appointments and manage customer expectations.
- Assist with Customer Care: Provide support with work orders, register assistance, and facility maintenance.
- Outside Purchase (OP) Ordering: Assist with ordering and managing inventory.
- Follow Company Policies: Adhere to all policies and procedures related to cash, credit, check, refund, and return policies.
- Excellent Communication Skills: Ability to effectively communicate with customers and colleagues.
- Strong Problem-Solving Skills: Ability to resolve customer issues and concerns.
- Attention to Detail: Ability to accurately process transactions and manage inventory.
