Customer Service Technician

4 days ago


Hanford, California, United States Velocity Solutions Full time

We are seeking a skilled Customer Service Technician to join our team at Velocity Solutions. As a key member of our HR department, you will serve as the primary point of contact for our high-tech clients worldwide.

As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their technical needs are met and exceeded.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers via phone, email, and other communication channels.
  • Troubleshooting: Identify and resolve technical issues in a timely and professional manner.
  • Documentation: Create and maintain accurate and detailed technical documentation for clients.
  • Collaboration: Work closely with internal departments and sales partners to ensure seamless communication and support.
  • Continuous Improvement: Stay up-to-date with industry trends and best practices to continuously improve our technical support services.

Requirements:

  • Technical Education: Bachelor's degree in a related field, such as computer science or engineering.
  • Technical Experience: Minimum 2 years of experience in a technical support role, preferably in the high-tech industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders.


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