Customer Service Representative

2 months ago


Hanford, California, United States Planet Fitness Full time
Job Description

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities
  • Greet and Assist Members: Greet members, prospective members and guests, providing exceptional customer service and ensuring a positive experience.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Member Account Management: Facilitate needed updates to members' accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Shift Closing and Bank Deposit: Close shift for that business day and create a bank deposit for the next day.
Requirements
  • Customer Service Background: Customer service background preferred, with a passion for fitness and health.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, ability to work 3rd shift (overnights), and occasional lifting up to 50 lbs.


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