Accounting Administrative Supervisor

7 days ago


Birmingham, Alabama, United States Altec Industries Full time
Job Title: Accounting Administrative Supervisor

Altec Industries is seeking a highly organized and detail-oriented Accounting Administrative Supervisor to join our Accounts Receivable Department in Birmingham, AL. This position will primarily focus on managing customer service operations, overseeing technical and strategic projects, fostering team collaboration, and providing training and development for new team members.

Responsibilities:
  • Customer Service and Support:
    • Manage a high volume of customer interactions and ensure clear and effective communication.
    • Document all customer interactions in the ticketing system.
    • Quickly identify issues and provide appropriate solutions.
    • Handle customer invoicing issues and requests.
    • Mail invoices to customers.
    • Assist customers with paying invoices.
  • Technical and Strategic Projects:
    • Address technical challenges within managed systems.
    • Utilize dynamic collaborations to create impactful solutions across departments.
    • Develop strategic thinking to align projects with enterprise goals.
    • Focusing on short-term objectives that contribute to long-term success.
    • Communication with internal and external partners.
  • Team Management and Collaboration:
    • Support and motivate the team.
    • Balancing emotional responsibility for their work ethic and success.
    • Provide guidance in aligning tasks with the company's vision and help develop a strategic mindset for effective contribution.
    • Draft responses and provide solutions for addressing team members' tasks to avoid backlog.
    • Helps team consistently meet team deadlines.
    • Contributes to team planning and organization.
    • Produces department reports.
  • Training and Development:
    • Train members.
    • Providing written work instructions for each task.
    • Ensure that each manager trains their assigned tasks and schedules time for training sessions.
  • Resolves moderately complex issues involving multiple accounts or across departments without supervision. Apply concepts learned from previous scenarios to address future scenarios without consultation.
  • Communicate and enforce company policies and procedures consistently and accurately.
  • Sustainment of previous continuous improvement efforts.
  • Takes an active role in continuous improvement opportunities.
  • All other duties as assigned.
Requirements:
  • High School Diploma or GED required.
  • Six years relevant experience required and One year of experience as a supervisor or Lead is preferred/subject matter expert.
  • Or Bachelors Degree (preferred) and three years of related experience and at least one year of direct reports required.
  • PC skills using Microsoft Office 365 suite.
  • Excellent written and verbal communication skills.
  • Must be able to work with team members and work with minimal direction.
Benefits:
  • Medical, Dental, and Vision Health Care Plans.
  • Retirement Savings Plan Traditional 401(k) or Roth 401(k).
  • Tuition Reimbursement Program (helps meet CPA credit hours requirements).
  • Company Holidays, Paid Vacation, and Vacation Purchase.
  • Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial).
  • Personal and Professional Learning/Development Opportunities.
  • Plus more.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.



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