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Service Ambassador

3 months ago

Savannah, Georgia, United States Concord Hospitality Full time

Position Overview:
We are seeking a dedicated Concierge to enhance our guest services.


About the Role:
Do you enjoy helping others? Are you skilled at providing recommendations for dining and entertainment, as well as navigating the local area? The concierge plays a vital role in ensuring guests have an exceptional experience at our hotel.


You will be the primary resource for guests seeking advice on how to maximize their stay, equipped with insights into the best local attractions that will create lasting memories.


Key Responsibilities:

  • Respond to guest inquiries for special arrangements or services, such as transportation, reservations, and laundry services, by coordinating with appropriate providers.
  • Address unique guest requests and follow up to ensure their satisfaction.
  • Collect, summarize, and share information about the hotel and surrounding amenities, including events and activities.
  • Handle all guest communications, including calls, messages, requests, and concerns.
  • Collaborate with relevant departments (e.g., Bell Services, Housekeeping) to resolve guest issues promptly.
  • Maintain accurate records in shift logs and daily memos.
  • Monitor lounge areas for guest comfort and safety.
  • Report any accidents or unsafe conditions to management and complete necessary safety training.
  • Adhere to company policies and procedures, ensuring a professional appearance and maintaining confidentiality.
  • Welcome and acknowledge all guests, anticipating their needs and assisting those with disabilities.
  • Communicate effectively and professionally with guests and colleagues, ensuring clarity in all interactions.


Why Join Us?
At Concord Hospitality, we value our associates and offer competitive compensation and a comprehensive benefits package for full-time employees, including:

  • Medical, dental, and vision insurance
  • Life insurance and disability options
  • Tuition assistance
  • 401K plan
  • Discounted room rates at Concord-managed hotels
  • Opportunities for training, development, and career advancement


Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to create a positive work environment and are committed to hiring the best talent in the industry.


At Concord, you will be part of a team that values your contributions and fosters your professional growth. We engage our associates through various activities to show our appreciation.


If you take pride in your work and are dedicated to exceeding guest expectations, we encourage you to consider this opportunity.


We are proud to be an equal opportunity employer and maintain a drug-free workplace.