Claims Adjuster

7 days ago

Syracuse, New York, United States The Hanover Insurance Group Full time
Job Summary

The Hanover Insurance Group is seeking a highly skilled and experienced Claims Adjuster - Property Damage Specialist to join our team. As a Claims Adjuster, you will be responsible for handling property claims requiring field investigations and/or inspections. You will establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts.

Key Responsibilities
  • Handle personal property claims requiring outside field investigations and/or inspections
  • May use a company claims office location as their base operations, or they may work out of their homes
  • Handle business interruption (BI) features in conjunction with BI specialists
  • Work within specific limits and authority on assignments of moderate technical complexity
  • Possess functional knowledge and skills reflective of fully competent practitioner
  • Identify possibly suspicious claims
  • Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity
  • May handle low complexity commercial claims
  • May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service
  • Implement and coordinate the most effective management techniques to mitigate loss and expense payments
  • Settlement and reserving authority levels are moderate
Requirements
  • Dedicated to meeting the expectations and requirements of internal and external customers
  • Makes decisions in an informed, confident and timely manner
  • Maintains constructive working relationships despite differing perspectives
  • Strong organizational and time management skills
  • Ability to negotiate skillfully in difficult situations with both internal and external groups
  • Demonstrates ability to win concessions without damaging relationships
  • Demonstrates strong written and verbal communication skills
  • Promotes and facilitates free and open communication
  • Understanding of applicable statutes, regulations and case law
  • Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner
  • Easily adapt to new or different changing situations, requirements or priorities
  • Cultivate an environment of teamwork and collaboration
  • Operate with latitude for un-reviewed action or decision
  • Computer experience (MS Office, excel, word, etc)
  • Proficient using Claims systems (i.e. CSS, PMS, etc.)
  • Ability to use a personal computer and other standard office equipment
  • Ability to travel as necessary
  • Ability to sit and/or stand for extended periods
  • Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
  • Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
  • Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
  • Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs
  • Ability to perform field work in adverse weather
Career Development

The Hanover Insurance Group is committed to supporting the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career.

Benefits
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)

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