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Automobile Claims Specialist

2 months ago

Syracuse, New York, United States The Hanover Insurance Group Full time

Join our dynamic Claims team as an experienced Automobile Claims Specialist. This position offers a hybrid work model, allowing for a blend of in-office and remote work. This is a full-time, exempt role.

POSITION SUMMARY:

  • Oversee the investigation, negotiation, and resolution of claims in alignment with policy guidelines, business objectives, and legal requirements. This includes entering claim data and assisting insured individuals and claimants throughout the claims process.
  • Possess or obtain and maintain the necessary state adjuster licenses and continuing education credits.
  • Handle assignments of moderate technical complexity within defined limits and authority.
  • Exercise discretion and independent judgment in managing claims.
  • Investigate, assess, evaluate, and negotiate claims of minimal to moderate complexity.
  • Manage various aspects of each claim, including informal hearings, arbitrations, and small claims litigation, while upholding high standards of productivity, confidentiality, and customer service.
  • Implement and coordinate effective management strategies to minimize loss and expense payments.

QUALIFICATIONS:

  • 1-2 years of experience in auto claims management.
  • Bachelor's Degree or equivalent professional experience.
  • Commitment to providing outstanding customer service to both internal and external stakeholders.
  • Strong organizational and time management capabilities.
  • Ability to negotiate effectively in challenging situations with various parties.
  • Proven ability to secure concessions while maintaining positive relationships.
  • Excellent written and verbal communication skills, fostering open and transparent communication.
  • Knowledge of relevant statutes, regulations, and case law.
  • Critical thinking skills to identify, anticipate, and develop timely solutions to problems.
  • Adaptability to new or changing situations, requirements, or priorities.

This job description provides a brief overview of the responsibilities associated with this role. It is not exhaustive, and the position may involve additional essential functions and responsibilities.

CAREER GROWTH:

We promote career development through hands-on experiences, personalized coaching, and comprehensive learning and development programs, encouraging growth at every level.

EMPLOYEE BENEFITS:

We offer a wide range of benefits designed to support your health, financial security, and work-life balance. Benefits include medical, dental, vision, life, and disability insurance, a 401K plan with company matching, tuition reimbursement, paid time off, company holidays, flexible work arrangements, and more.

DIVERSITY AND INCLUSION:

The Hanover values diversity in the workplace and provides equal opportunities for employment and advancement to all qualified employees and applicants based on their experience, training, education, and ability to perform the job without regard to various factors.

PRIVACY POLICY:

For details regarding our privacy policy and online privacy statement, please visit our website.

ADDITIONAL INFORMATION:

  • Pay Type: Salary
  • Minimum Hiring Rate: $50,000.00
  • Maximum Hiring Rate: $60,000.00