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Auto Claims Adjuster
2 months ago
The Hanover Insurance Group is seeking an experienced Auto Claims Adjuster to join our team in a full-time, exempt role. As an Auto Claims Adjuster, you will be responsible for investigating, negotiating, and resolving claims in accordance with policy provisions, business expectations, and jurisdictional requirements.
Key Responsibilities- Claims Investigation: Investigate and analyze claims of moderate technical complexity, gathering and evaluating evidence to determine the extent of damage or loss.
- Negotiation and Resolution: Negotiate with claimants and insureds to reach a fair and reasonable settlement, taking into account policy provisions and business expectations.
- Claim Data Management: Input and manage claim data, ensuring accurate and timely updates to the claims system.
- Customer Service: Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Continuing Education: Maintain and secure state adjuster licenses and continuing education credits, staying up-to-date on industry developments and best practices.
- Experience: Prior 1-2 years of auto claims handling experience, with a strong understanding of insurance policies and procedures.
- Education: Bachelor's Degree or equivalent work experience, with a focus on business, insurance, or a related field.
- Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Excellent written and verbal communication skills, with the ability to negotiate and resolve conflicts in a professional manner.
- Comprehensive Benefits: Medical, dental, vision, life, and disability insurance, 401K with a company match, tuition reimbursement, PTO, and company-paid holidays.
- Career Development: On-the-job experiences, personalized coaching, and robust learning and development programs to help you grow and develop in your career.
