Billing Customer Service Representative

1 month ago


Melville, New York, United States GEICO Full time
Billing Customer Support Representative Opportunity

We're seeking a highly motivated and enthusiastic individual to join our Auto Service team in Melville, NY. As a Billing Customer Support Representative, you will receive telephone calls from current policyholders regarding billing information or use of the internet. Your responsibilities will include providing general billing information, processing endorsements, taking payments, and processing payment plan changes.

This role requires excellent communication skills, the ability to work in a fast-paced environment, and a willingness to learn new skills and adapt to changes quickly. You will participate in an up-skilling program to complete GEICO Service Training and licensing over time.

Key Qualifications:
  • Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent
Benefits:

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
  • Premier Medical, Dental, and Vision Insurance with no waiting period**
  • Paid Vacation, Sick, and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

GEICO is an equal opportunity employer and provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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