Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities:
- Manage customer inquiries and requests, including product selection, sample and catalog requests, and order status.
- Handle requests for domestic and international customers, working closely with our sales team to ensure seamless communication.
- Coordinate consignment and freight requirements for international shipments.
- Provide product information and promotional opportunities to customers, building rapport and trust to maximize customer loyalty.
- Communicate with clients via phone and email, using proper phone and email etiquette.
- Maintain established performance levels, demonstrating competency in products and services offered by Air Techniques.
- Continuously improve product knowledge and customer service skills, staying up-to-date on industry developments.
- Comply with all company policies and procedures, ensuring a positive and professional work environment.
Requirements:
- 2+ years of experience in customer service, preferably in logistics or manufacturing.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with the ability to resolve complex customer issues in a timely and professional manner.
- Proficiency in CRM software, with the ability to learn and adapt to new systems.
- High school diploma or equivalent, with a focus on customer service and communication.
What We Offer:
- A comprehensive benefits package, including health insurance and a 401K contribution.
- A competitive salary, with opportunities for growth and advancement.
- A dynamic and supportive work environment, with a focus on customer satisfaction and employee development.
Equal Opportunity Employer: Randstad is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and abilities.
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