Service Team Lead
2 weeks ago
We are seeking a highly motivated and organized Service Team Lead to join our team at Wegmans Food Markets. As a Service Team Lead, you will be responsible for coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.
Key Responsibilities- Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently.
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
- Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards.
- Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
- 1 or more years of work experience, preferably in customer service, or a college degree.
- Computer skills.
- Proven ability to multi-task and handle interruptions in a fast-paced environment.
- Experience leading a team.
- Ability to quickly learn and adapt to new situations and subject matters.
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
We offer a comprehensive benefits package, including paid time off (PTO), higher premium pay rates for working Sundays or on a recognized holiday, health care benefits that provide a high level of coverage at a low cost to you, retirement plan with both a profit-sharing and 401(k) match, and more
We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Join our team and discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community.
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