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Service Team Lead

2 months ago

Woodbridge, Virginia, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and organized Service Team Lead to join our team at Wegmans Food Markets. As a Service Team Lead, you will be responsible for coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.

Key Responsibilities
  • Independently manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
  • Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently.
  • Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
  • Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications
  • Experience leading a team.
  • Ability to quickly learn and adapt to new situations and subject matters.
What We Offer

At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a competitive pay and a variety of benefits & perks, including paid time off (PTO), higher premium pay rates for working Sundays or on a recognized holiday, health care benefits, retirement plan, and more.

We are proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.