Insurance Account Support Specialist
1 week ago
At Brown & Brown Insurance, we foster a culture built on meritocracy, where self-motivated individuals who prioritize customer satisfaction are rewarded.
We are currently in search of an Account Coordinator to enhance our Employee Benefits Team.
KEY RESPONSIBILITIES:
- Assist a group of Account Managers in their daily operations.
- Update and manage plan details in the Benefits Account Management System post-renewal.
- Coordinate with insurance carriers to procure necessary materials for clients, such as Open Enrollment documentation.
- Support Account Managers in processing additions, terminations, or modifications to employee enrollments.
- Engage with carriers to resolve billing discrepancies or straightforward claims inquiries.
- Create customized forms for each client, including Annual Compliance Notices.
- Verify the accuracy of carrier contracts.
- Draft communication materials for employees, subject to review by Account Managers.
- Request information from insurance providers on behalf of our clients.
- Ensure prompt email responses within one business day.
- Maintain confidentiality of all processed information.
- Collaborate effectively within a team environment.
- Participate in internal training sessions as directed by leadership.
- Perform any additional tasks as required by the department.
QUALIFICATIONS:
- High school diploma or equivalent is mandatory.
- Proficiency in Microsoft Office 365 (Outlook, Excel, OneNote, etc.) is essential.
- Strong verbal and written communication abilities.
- Outstanding customer service and interpersonal skills.
- Proven critical thinking and problem-solving capabilities.
- Willingness to pursue a Life & Health License.
BENEFITS:
- Opportunities for professional growth and advancement.
- Competitive compensation based on experience.
- Paid Time Off (PTO).
- Comprehensive benefits package including health, dental, vision, and a 401(k) plan with company contributions.
- Employee Stock Purchase Plan.
- Tuition Reimbursement.
- Student Loan Repayment Program.
We are proud to be an Equal Opportunity Employer, valuing the diversity of our team and seeking a diverse pool of applicants.
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