Insurance Account Support Specialist

1 week ago


Meridian, Mississippi, United States Brown & Brown Insurance Full time

At Brown & Brown Insurance, we foster a culture built on meritocracy, where self-motivated individuals who prioritize customer satisfaction are rewarded.

We are currently in search of an Account Coordinator to enhance our Employee Benefits Team.

KEY RESPONSIBILITIES:

  • Assist a group of Account Managers in their daily operations.
  • Update and manage plan details in the Benefits Account Management System post-renewal.
  • Coordinate with insurance carriers to procure necessary materials for clients, such as Open Enrollment documentation.
  • Support Account Managers in processing additions, terminations, or modifications to employee enrollments.
  • Engage with carriers to resolve billing discrepancies or straightforward claims inquiries.
  • Create customized forms for each client, including Annual Compliance Notices.
  • Verify the accuracy of carrier contracts.
  • Draft communication materials for employees, subject to review by Account Managers.
  • Request information from insurance providers on behalf of our clients.
  • Ensure prompt email responses within one business day.
  • Maintain confidentiality of all processed information.
  • Collaborate effectively within a team environment.
  • Participate in internal training sessions as directed by leadership.
  • Perform any additional tasks as required by the department.

QUALIFICATIONS:

  • High school diploma or equivalent is mandatory.
  • Proficiency in Microsoft Office 365 (Outlook, Excel, OneNote, etc.) is essential.
  • Strong verbal and written communication abilities.
  • Outstanding customer service and interpersonal skills.
  • Proven critical thinking and problem-solving capabilities.
  • Willingness to pursue a Life & Health License.

BENEFITS:

  • Opportunities for professional growth and advancement.
  • Competitive compensation based on experience.
  • Paid Time Off (PTO).
  • Comprehensive benefits package including health, dental, vision, and a 401(k) plan with company contributions.
  • Employee Stock Purchase Plan.
  • Tuition Reimbursement.
  • Student Loan Repayment Program.

We are proud to be an Equal Opportunity Employer, valuing the diversity of our team and seeking a diverse pool of applicants.



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