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Home-Based Customer Support Specialist

2 months ago

Meridian, Mississippi, United States Slay Steel Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Chat Specialist at Slay Steel Inc. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients.

Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics and quality standards
Requirements
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
  • Previous customer service experience in a call center or retail environment
  • Knowledge of customer relationship management (CRM) software
  • Fluency in Spanish or other languages