Financial Aid Outreach Coordinator
7 days ago
Tennessee Tech University is seeking a highly skilled and experienced Financial Aid Outreach Coordinator to join our team. The successful candidate will be responsible for creating and implementing a comprehensive financial literacy program for students, as well as providing exceptional customer service and support.
Key Responsibilities- Develop and deliver financial literacy presentations and workshops to students, parents, and community members.
- Provide one-on-one counseling and guidance to students and families on financial aid options, budgeting, and debt management.
- Represent the financial aid office at outreach events, such as high school visits, community fairs, and student orientation.
- Collaborate with other departments, including Admissions, Bursar, and Student Affairs, to promote cooperative relationships and ensure seamless student support.
- Stay up-to-date on federal, state, and institutional regulations, and ensure compliance with all relevant policies and procedures.
- Provide exceptional customer service and support to students, parents, and colleagues, with a focus on tact, discretion, and professionalism.
- Bachelor's degree from an accredited institution in a related field, such as education, business, or finance.
- Minimum of two years of direct financial aid experience or four years of related professional experience.
- Ability to interpret and apply policies and procedures, as well as travel independently to outreach events.
- Excellent customer service skills, with the ability to counsel parents and/or students with confidential and delicate situations.
- High level of organization and ability to handle a large volume of work under pressure.
- Effective oral, written, listening, and communication skills.
- Customer service experience, preferably in a higher education setting.
- Experience as a presenter or trainer, with the ability to engage and motivate audiences.
- Ability to multitask in a high-traffic environment and provide timely, accurate results.
- Ability to work independently, prioritize tasks, and attend to details as needed.
- Ability to make independent decisions when scheduling appointments for students.
- Ability to read, analyze, and interpret financial aid reporting, as well as federal and state regulations.
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