Customer Service Representative

2 days ago


Humble, Texas, United States Round1 Full time
About Round1

We are a dynamic and fun-loving entertainment company seeking enthusiastic individuals to join our team as Customer Service Associates. Our goal is to provide an exceptional experience for our guests in a fast-paced, energetic environment.

Job Summary

We are looking for motivated and friendly individuals to work in various departments within our Amusement, Cleaning, Mechanic, and Food & Beverage teams. As a Customer Service Associate, you will be responsible for providing excellent customer service, ensuring a safe and clean working environment, and maintaining the confidentiality of company policies and procedures.

Responsibilities
  • Customer Service: Assist guests at the counter and game/bowling floor, conduct alcohol and age restriction control, and handle lost and found items.
  • Teamwork: Collaborate with colleagues to maintain a clean and safe working area, and strive for continuous improvement in department work processes.
Work Environment

You will be working in a busy bowling center/arcade environment with high levels of noise, dust, and activity. The noise level can be loud, so please be prepared to wear ear protection if needed.

Physical Demands
  • Mobility: Regularly required to bend, stretch, twist, climb, and have high mobility/flexibility in small spaces.
  • Standing and Walking: Required to stand and walk for extended periods without breaks during busy times.
  • Lifting: Able to lift up to 100 lbs with assistance.
Benefits
  • Arcade Time: 1 hour of time play (non-prize) arcade games per week.
  • Bowling Benefits: 90 minutes of bowling per week (shoes included).
  • Karaoke and Billiards: 1 hour of karaoke/billiards per week.
  • Food and Beverage Discounts: 50% discount on food items per working shift, plus 1 free beverage per working shift.

Please note that we require staff who handle and serve alcohol to be at least 21+ years old (Food and Beverage). Open availability, especially nights and weekends, is preferred. If you're a people person who enjoys working in a fun environment, we'd love to hear from you



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