HVAC and Plumbing Customer Support Representative
3 weeks ago
About Us:
Air Tech of Humble is a family-owned and operated company with a small business feel but large business size, growth, and stability. We prioritize our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Job Description:
We are seeking a highly motivated and experienced customer service representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring customer satisfaction.
Responsibilities:
- Manage customer calls and schedule estimates
- Identify and assess customer needs
- Build relationships with customers and provide top-level service and support
- Maintain accurate records of customer needs and requests
- Handle customer complaints and concerns effectively
Requirements:
- 3-5 years of HVAC or plumbing call center or customer support experience preferred
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Salary and Benefits:
- Salary: $25-$28/hour
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Location: Humble, TX
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