Reception Services Representative
3 days ago
We are seeking a skilled Reception Services Representative to join our team at ASHLAND HOSPITALITY INC.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide top-notch customer service to patrons.
Key Responsibilities- Register and assign rooms to guests in a timely and efficient manner
- Confirm reservations via phone and online platforms
- Respond promptly to guest needs, requests, and complaints, ensuring a positive experience
- Collect payment from departing guests accurately and efficiently
- Maintain detailed records of occupied rooms and guests
- Share pertinent guest information with relevant departments as needed
- Previous experience in customer-facing roles, particularly in front desk services or similar industries
- Ability to establish strong rapport with guests, fostering a welcoming atmosphere
- Strong organizational skills, ensuring seamless day-to-day operations
- Exceptional written and verbal communication skills, facilitating clear and concise interactions
$45,000 - $60,000 per annum, depending on location and experience
About Our CompanyASHLAND HOSPITALITY INC is a full-service Holiday Inn hotel dedicated to providing exceptional guest experiences. We strive to create a warm and inviting environment, catering to the diverse needs of our patrons.
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