Reception Services Representative

3 days ago


Humble, Texas, United States ASHLAND HOSPITALITY INC Full time
Role Overview

We are seeking a skilled Reception Services Representative to join our team at ASHLAND HOSPITALITY INC.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide top-notch customer service to patrons.

Key Responsibilities
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm reservations via phone and online platforms
  • Respond promptly to guest needs, requests, and complaints, ensuring a positive experience
  • Collect payment from departing guests accurately and efficiently
  • Maintain detailed records of occupied rooms and guests
  • Share pertinent guest information with relevant departments as needed
Requirements and Qualifications
  • Previous experience in customer-facing roles, particularly in front desk services or similar industries
  • Ability to establish strong rapport with guests, fostering a welcoming atmosphere
  • Strong organizational skills, ensuring seamless day-to-day operations
  • Exceptional written and verbal communication skills, facilitating clear and concise interactions
Estimated Salary Range

$45,000 - $60,000 per annum, depending on location and experience

About Our Company

ASHLAND HOSPITALITY INC is a full-service Holiday Inn hotel dedicated to providing exceptional guest experiences. We strive to create a warm and inviting environment, catering to the diverse needs of our patrons.



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