Call Center Quality Assurance Specialist

3 weeks ago


Chicago, Illinois, United States LaSalle Network Full time
Call Center QA Specialist Job Description

We are seeking a skilled Call Center QA Specialist to join our team at LaSalle Network. As a Call Center QA Specialist, you will play a critical role in ensuring top-notch communication between our call center agents and customers, with a focus on credit reporting and related processes.

Key Responsibilities:
  • Evaluate communication (calls and emails) between call center agents and customers to ensure quality meets company standards.
  • Conduct regular evaluations using established scorecards and QA tools to provide detailed feedback to agents.
  • Collaborate with a team of QA specialists and team leads to support call center growth and quality standards.
  • Utilize AI-driven tools like Five9 Virtual Observer for speech analytics and accurate evaluations.
Requirements:
  • 6+ months of QA experience, preferably in a call center environment.
  • Experience in the financial or lending industry is preferred, but not required.
  • Excellent verbal and written communication skills.
  • Ability to independently manage your workload without micromanagement.
  • Typing speed of 45 WPM or higher.
  • Familiarity with QA systems and tools (manual or system-based).
  • Strong attention to detail and an analytical mindset.
  • Ability to work Monday to Friday, with flexible hours (either 7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM).
  • Open to occasional overtime, as needed.
Benefits:
  • 2 weeks of in-depth, onsite training covering call center processes and QA tools.
  • Opportunity to grow into supervisory roles within the company.
  • Fun, casual culture with team competitions, holiday celebrations, and a close-knit feel.
  • Conveniently based in downtown Chicago, near CTA and Metra.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite.



  • Chicago, Illinois, United States LaSalle Network Full time

    Call Center Quality Assurance SpecialistWe are seeking a skilled Call Center Quality Assurance Specialist to join our team at LaSalle Network. As a Call Center Quality Assurance Specialist, you will play a critical role in ensuring exceptional customer experiences through rigorous quality assurance processes.Key Responsibilities:Evaluate communication...


  • Chicago, Illinois, United States Midwest Vision Partners Full time

    Quality Assurance Specialist RoleThe Quality Assurance Specialist will play a vital role in supporting the Quality strategies of our internal and offshore call centers. This includes analyzing and improving contact center team members' quality and knowledge. The incumbent will also support and facilitate basic new hire training for a smooth handoff to their...


  • Chicago, Illinois, United States Midwest Vision Partners Full time

    Job SummaryMidwest Vision Partners is seeking a highly skilled Quality Assurance Specialist to support our internal and offshore call centers in achieving exceptional quality and knowledge. The ideal candidate will analyze and improve contact center team members' quality and knowledge, while also facilitating new hire training and performing quality...


  • Chicago, Illinois, United States Community and Economic Development Assoc Full time

    {"title": "Quality Assurance Specialist", "description": "Job SummaryUnder the direction of the Quality Assurance Supervisor, the Quality Assurance Specialist will support various quality assurance initiatives. The specialist will create and maintain Standard Operations Procedures (SOP), process reviews, conduct audits, and other quality assurance projects...


  • Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job Title: Quality Assurance SpecialistCommunity and Economic Development Assoc is seeking a highly skilled Quality Assurance Specialist to support various quality assurance initiatives.Job SummaryUnder the direction of the Quality Assurance Supervisor, the Quality Assurance Specialist will be responsible for creating and maintaining Standard Operations...


  • Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job Title: Quality Assurance SpecialistCommunity and Economic Development Assoc is seeking a highly skilled Quality Assurance Specialist to support various quality assurance initiatives. The successful candidate will be responsible for creating and maintaining Standard Operations Procedures (SOP), process reviews, conducting audits, and other quality...


  • Chicago, Illinois, United States Community and Economic Development Assoc Full time

    {"title": "Quality Assurance Specialist", "description": "Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Community and Economic Development Assoc. The successful candidate will be responsible for supporting various quality assurance initiatives, creating and maintaining Standard Operations Procedures (SOP), and...


  • Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job Title: Quality Assurance SpecialistJob Summary:The Quality Assurance Specialist will support various quality assurance initiatives under the direction of the Quality Assurance Supervisor. This role requires creating and maintaining Standard Operations Procedures (SOP), process reviews, conducting audits, and other quality assurance projects to ensure the...


  • Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job Title: Quality Assurance SpecialistThe Community and Economic Development Assoc is seeking a highly skilled Quality Assurance Specialist to support various quality assurance initiatives. As a key member of our team, you will be responsible for creating and maintaining Standard Operations Procedures (SOP), process reviews, conducting audits, and other...


  • Chicago, Illinois, United States Veritas Steel LLC Full time

    Quality Assurance SpecialistVeritas Steel LLC is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our steel bridge fabrication process.Key Responsibilities:Coordinate with production and DOT inspectors to ensure quality control hold points are completed.Perform...


  • Chicago, Illinois, United States JANLER Corporation Full time

    Janler Corporation is seeking a Quality Assurance Specialist to ensure the highest standards of quality in our precision machining and mold building environment.The ideal candidate will have 5+ years of experience in precision quality and metrology, with a strong background in CMM and ISO auditing. As a Quality Assurance Specialist, you will be responsible...


  • Chicago, Illinois, United States TAG - The Aspen Group Full time

    Software Quality Assurance SpecialistThe Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., serving over 16,000 healthcare professionals and team members across 46 states. As a Software Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software applications through meticulous...


  • West Chicago, Illinois, United States The Jel Sert Company Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at The Jel Sert Company. As a Quality Assurance Specialist, you will be responsible for ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Conduct regular audits of our manufacturing facilities to...


  • Chicago, Illinois, United States Mauser Packaging Solutions Full time

    Job SummaryWe are seeking a highly motivated Quality Assurance Specialist to join our team at Mauser Packaging Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our plastic containers by performing quality assurance testing and inspections.Key Responsibilities:Perform quality assurance testing and inspections...


  • Chicago, Illinois, United States Tempus Full time

    Join Tempus as a Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Tempus. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our medical devices and products.Responsibilities:Assist with certifications and self-certifications process of various...


  • Chicago, Illinois, United States Mauser Packaging Solutions Full time

    Quality Assurance SpecialistMauser Packaging Solutions is a company that values innovation and sustainability. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our products meet the highest standards of quality.Responsibilities:Perform quality assurance testing as required in the test plan following Q.W.I methodology.Review...


  • Chicago, Illinois, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Apex Systems. As a Quality Assurance Specialist, you will be responsible for managing dedicated email inboxes, prioritizing client requests, and implementing eligible items. You will also create cases/packages for tracking, monitoring, and end-to-end resolution as...


  • Chicago, Illinois, United States Mauser Packaging Solutions Full time

    Job SummaryWe are seeking a highly motivated Quality Assurance Specialist to join our team at Mauser Packaging Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our plastic containers and manufacturing processes.Key Responsibilities:Perform quality assurance testing and inspections to ensure compliance with...


  • Chicago, Illinois, United States Mauser Packaging Solutions Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Mauser Packaging Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our plastic containers by performing quality assurance testing and inspections.Key ResponsibilitiesPerform quality assurance testing and inspections to...


  • Chicago, Illinois, United States Mindlance Full time

    Job Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Mindlance. The successful candidate will be responsible for ensuring the quality and safety of our products, from raw materials to finished goods. Key Responsibilities: Conduct regular quality audits and inspections to identify areas for improvement. Develop and...