Reimbursement Field Manager
1 week ago
The Reimbursement Field Manager plays a crucial role in supporting the Kerecis sales team, clients, and the internal Benefits Investigation (BI) unit with all reimbursement-related queries and challenges. This position involves delivering on-site customer assistance and training in various healthcare settings, including private practices, hospitals, and specialized wound care facilities. The Manager will serve as the primary liaison for the sales team and must be willing to travel across the country to accommodate client needs based on their respective time zones. The ideal candidate should possess extensive knowledge of the skin substitute industry, experience in client-oriented environments, and the capability to educate and mentor others regarding reimbursement processes. We are looking for an individual who is flexible, resilient, and motivated to elevate Kerecis' reimbursement efforts.
Key Responsibilities
- Act as the main point of contact for the sales team, clients, and the internal BI team regarding all reimbursement inquiries and issues.
- Facilitate reimbursement training sessions with billing managers in private practices and wound care facilities to ensure their success.
- Assist clients with inquiries related to billing, claim denials, and appeals processes.
- Establish and nurture client relationships as a non-sales reimbursement representative.
- Inform the sales team about the current status of BIs, strategies for overturning non-covered BIs, and potential opportunities within regional payer markets.
- Support the internal BI team by reviewing BIs and coverage details with clients and the sales team.
Qualifications
- Proven ability to provide field-based customer support and education on payer coverage and payment procedures.
- Strong customer-focused selling skills.
- Effective presentation capabilities.
- Exceptional ability to educate and train both clients and team members.
- Familiarity with HIPAA regulations concerning patient confidentiality.
- Proficient computer skills.
- Excellent written and verbal communication skills.
Education & Experience Requirements
- Bachelor's degree is required.
- In-depth expertise in the skin substitute market is essential.
- AAPC billing and coding certifications are preferred.
- 3 to 5 years of experience in reimbursement is preferred.
Travel Requirements: 30% - 50%
This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties that may be required. Responsibilities may change at any time. Kerecis LLC is an equal opportunity employer.
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