Business Process Change Manager
7 days ago
About the Job
This role involves leading the execution of process changes to improve the efficiency and effectiveness of service business processes within ABB.
You will have the opportunity to own specific service business processes, define and track rollout plans, and ensure user adoption, business case realization and management support.
You will also be responsible for demonstrating sound knowledge of business processes within the relevant industry and acting as an expert in realizing the business's long-term objectives.
Responsibilities
- Develop and implement business cases for process changes to identify expected benefits.
- Analyze and follow up on process KPIs to identify continuous improvement needs of the process.
- Support the implementation of the process across the organization.
- Facilitate business process implementation across ABB domains.
- Manage change management, communication plans, and stakeholder management within your own area of responsibility.
- Quantify the user and customer value of the process to drive change management.
- Collaborate with IS and Application Owners to ensure the process is supported by the right applications.
- Work with other Service Business Process Owners to ensure process alignment.
- Collaborate with relevant management to ensure buy-in for the process(es).
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