Aftermarket Service Process Lead

4 days ago


Florence, South Carolina, United States ABB Full time

About the Role

A challenging opportunity has arisen for a talented individual to join our team as a Aftermarket Service Process Lead. In this role, you will have the chance to own specific service business processes and lead the execution of needed process changes.

You will define, track rollout plans, ensure user adoption, business case realization, and management support. With your expertise in business processes, you will demonstrate sound knowledge within the relevant industry and act as an expert in realizing long-term objectives.

The work model for this role is on-site in Florence. Relocation assistance is available for this position.

Key Responsibilities
  • Listens to process users and customer feedback to identify development areas, prioritizes developments based on user and customer value, and builds business cases for process changes by identifying expected benefits.
  • Follows up process KPIs to identify continuous improvement needs of the process.
  • Ensures and supports implementation of the process across the organization.
  • Facilitates business process implementation across ABB domains.
  • Ensures change management, communication plans, and stakeholder management within their area of responsibility.
  • Drives change management by quantifying user and customer value of the process.
  • Works together with Information Systems (IS) and Application Owners to ensure that the process is supported by the right applications.
  • Collaborates with other Service Business Process Owners to ensure process alignment.
  • Collaborates with relevant management to ensure buy-in for the process(es) and drive their implementation.


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