Default Management Lead

6 days ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

About the Role

The Default Management Lead is a critical position at Local Government Federal Credit Union, responsible for overseeing the Credit Union's Default Management team. This team monitors and manages foreclosure activities, collateral disposition real estate and personal property, and collections-based legal activities.

Key Responsibilities

  1. Develop and implement strategic goals for the Default Management team, ensuring alignment with Credit Union objectives.
  2. Create and maintain scalable, efficient, and compliant processes, procedures, and controls to ensure all Default Management loan activities are executed properly and efficiently.
  3. Coordinate and supervise pre- and post-bankruptcy filing, tracking, recording, and reporting functions.
  4. Oversee the control and supervision of pre- and post-acquisition properties, real estate and personal, and the disposal process.
  5. Ensure accurate maintenance of all loan files assigned to Default Management.
  6. Establish and maintain engagement with all parties involved in the execution of non-performing loan activities, including attorneys, collateral recovery agents, the Register of Deeds, real estate agents, insurance companies, and law enforcement.
  7. Manage third-party relationships related to loans assigned to Default Management, continually assessing service levels and recommending new service providers as needed.
  8. Collaborate with the Loan Analytics team to create, maintain, and manage reporting related to loans assigned to Default Management.
  9. Work closely with Lending teams to ensure proactive communication of identified trends impacting Credit Union lending risk tolerance.
  10. Document and communicate risk exposure and internal control weaknesses of the non-performing loan portfolio to the VP, Loss Mitigation and Default Management.
  11. Provide staff training and development on Credit Union policies, procedures, products, regulatory compliance, and service level excellence.
  12. Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility in communicating and delegating effectively.
  13. Take ownership for actions, decisions, and results, openly accepting feedback and demonstrating the willingness and ability to improve.

Requirements

  1. Minimum of 7-9 years of experience managing/servicing non-performing loan accounts, including a minimum of 1-3 years of management experience.
  2. Demonstrates knowledge and experience with the loss mitigation life cycle and state and federal laws related to non-performing loans.
  3. Must have strong analytical skills.
  4. Experience developing and managing through policy. Excellent verbal, written, presentation, and leadership skills. Must possess a strong service orientation.
  5. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  8. Travel required on occasion.

Preferred Qualifications

  1. BA/BS in Accounting, Finance, or Business Management.
  2. Advanced degree preferred.

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