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Customer Service Representative

2 months ago

Hayward, California, United States Kite Hill Full time
About Kite Hill

Kite Hill is a pioneering brand in the plant-based dairy alternative space, renowned for its high-quality, artisanal products. Our mission is to create delicious, healthy food options that cater to the evolving tastes of consumers.

We're committed to innovation, using cutting-edge techniques to craft our products. Our team is passionate about making a positive impact on the food industry, and we're always looking for talented individuals to join us on this journey.

Key Responsibilities

As a Customer Service Representative, you'll be the face of Kite Hill, providing exceptional support to our customers. Your key responsibilities will include:

  • Managing customer inquiries and resolving issues in a timely and professional manner
  • Collaborating with cross-functional teams to ensure seamless order fulfillment and customer satisfaction
  • Developing and maintaining strong relationships with customers, understanding their needs and preferences
  • Providing product information and recommendations to customers, ensuring they have the best possible experience
  • Identifying and escalating potential issues to ensure prompt resolution
Requirements

To succeed in this role, you'll need:

  • A minimum of 1-5 years of experience in customer service, preferably in the CPG industry
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong organizational and time management skills, with attention to detail and a focus on delivering results
  • Proficiency in Excel and math, with the ability to analyze data and make informed decisions
  • A proactive approach to problem-solving, with a willingness to learn and adapt to new situations
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
  • A collaborative and inclusive team culture