Customer Service Representative

1 week ago


Hayward, California, United States PrideStaff Full time
Job Summary:

As a Customer Service Representative with PrideStaff, you will be responsible for providing exceptional customer service to clients in the plumbing industry. Your primary role will be to assist customers with ordering, process orders, and verify stock levels. You will also be responsible for communicating with manufacturers regarding direct shipments, pricing, and product information.

Key Responsibilities:

Process orders received accurately and efficiently, within prescribed department guidelines.
Answer inbound phone calls and assist customers with ordering, verifying stock levels, and notifying customers of delivery dates.
Process RGAs and Credit Memos as required.
Coordinate with departments, including Outside Sales, Purchasing, Marketing, Warehouse, and Accounting.
Manage Customer Care e-mail inbox, determining the level of urgency of inquiry, assigning to customer care associates, or handling as required.

Requirements:

Ability to work with minimal supervision.
Excellent phone, written, and verbal skills, with the ability to write correspondence and multitask in a fast-paced environment.
Excellent mathematical skills, including addition, subtraction, fractions, decimals, and calculating percentages.
Ability to resolve issues/concerns with customers and respond quickly and professionally to prospects and customer requests.
Effective problem-solving, organizational, and high attention to detail.
Proven self-starter with a motivated attitude.

Preferred Qualifications:

Moderate to advanced skills in Word, Excel, and Outlook.
Typing 45 wpm.
Willingness to operate a Forklift as needed.

Education and Experience:

High School Diploma required.
Previous plumbing market knowledge preferred.

Work Environment:

The noise level in the inside sales area is usually moderate. Benefits will be provided: 401K, PTO, sick time, and more. Compensation / Pay Rate (Up to): $26.00 Per Hour

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