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Customer Service Representative

4 weeks ago

Hayward, California, United States APP Jet Center Hayward Full time
Job SummaryAs a Customer Service Representative at APP Jet Center Hayward, you will be responsible for providing exceptional service to our clients and resolving any issues they may have in a timely and professional manner.Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and escalations effectively and efficiently
  • Process orders, returns, and exchanges
  • Update customer accounts and maintain accurate records
  • Collaborate with other departments to ensure customer satisfaction
  • Identify and implement process improvements to enhance the customer experience
Requirements
  • High school diploma or equivalent
  • 1+ years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in Microsoft Office and customer service software
  • Available to work flexible hours, including evenings and weekends
About UsAPP Jet Center Hayward is a dynamic and customer-focused organization seeking a motivated and dedicated individual to join our team.