Customer Service Representative

2 weeks ago


Hayward, California, United States PrideStaff Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service, processing orders, and assisting with sales-related tasks.

Key Responsibilities
  • Process orders accurately and efficiently, ensuring timely delivery to customers
  • Answer inbound phone calls and respond to customer inquiries in a professional and courteous manner
  • Manage customer care email inbox, determining level of urgency and assigning tasks to team members as needed
  • Coordinate with departments, including outside sales, purchasing, marketing, and accounting, to ensure seamless communication and execution
  • Communicate with manufacturers regarding direct shipments, pricing, and product information
  • Participate in product training sessions to stay up-to-date on industry knowledge and product offerings
Requirements
  • Ability to work with minimal supervision and maintain a high level of productivity
  • Excellent phone, written, and verbal communication skills, with the ability to multitask in a fast-paced environment
  • Strong mathematical skills, including addition, subtraction, fractions, decimals, and calculating percentages
  • Ability to resolve issues and concerns with customers in a professional and timely manner
  • Effective problem-solving, organizational, and attention to detail skills
  • Proven self-starter with a motivated attitude and willingness to learn
Preferred Qualifications
  • Previous experience in a sales or customer service role, preferably in the plumbing market
  • Moderate to advanced skills in Microsoft Office, including Word, Excel, and Outlook
  • Typing speed of 45 wpm or higher
Work Environment

This role requires the ability to sit for extended periods, with occasional lifting and moving of up to 50 pounds. The noise level in the inside sales area is typically moderate.

We offer a competitive compensation package, including benefits such as 401K, PTO, and sick time. The hourly rate for this position is up to $26.00 per hour.



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