High-End Customer Support Specialist

1 day ago


New York, New York, United States ASSOULINE Full time

**Job Title: Customer Service Coordinator**

**Job Summary:**

We are seeking a highly skilled Customer Service Coordinator to join our team at Assouline Publishing.

As a Customer Service Coordinator, you will be responsible for managing customer inquiries via email and instant chat within our company's service level agreement (SLA).

**Key Responsibilities:**

  • Manage customer inquiries via email and instant chat within the company's SLA.
  • Direct customers to the proper department based on the buying channel (wholesale/retail).
  • Answer phone calls in a professional and courteous manner.
  • Listen to voicemails and follow up with customers in a timely manner.
  • Action any requests made by customers within company policy.

**Requirements:**

  • 3-5 years of high-level customer service experience, preferably in the luxury retail space.
  • 1+ years of experience in Shopify, NetSuite, and Gorgias.
  • Ability to learn quickly and apply systems capabilities.
  • Ability to identify trends and solve problems.

**Compensation Package:**

We offer a competitive salary of $62,000 per year, plus benefits.

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