Software Account Manager

4 weeks ago


Santa Clara, California, United States SIMCO Electronics Full time
Account Growth Specialist

We are seeking a highly skilled Account Growth Specialist to join our team at SIMCO Electronics. As an Account Growth Specialist, you will be responsible for identifying opportunities for software expansion and cross-selling of additional products to existing customers. Your goal will be to drive additional customer value and grow our customer base.

Key Responsibilities:

  • Develop and maintain targeted account plans to ensure relationships that reach deep into your assigned customers.
  • Proactively message the value proposition of services and identify cross-selling opportunities.
  • Build and deliver Quarterly Business Reviews and Annual Business Reviews.
  • Reneew existing software subscriptions and accurately measure risk to renewal.
  • Orchestrate overall relationship with existing customers, which will include growing adoption, identifying upsell opportunities, ensuring retention, and driving software success and satisfaction.
  • Work with customers to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
  • Monitor customer health, define, and weight specific events and their impact to the customer health, properly escalate at risk customers to appropriate leaders and resolve customer issues leading to poor health.
  • Drive price increases into contracts upon renewal.
  • Take an advocate role in coordinating and resolving customer escalations raised as part of the customer lifecycle.
  • Collaborate with product management teams to funnel product feedback, feature requests, and enhancements in a closed feedback loop.
  • Answer impromptu customer questions on software use and assistance with report creation. Become a proficient user of the software.


Requirements:

  • 5 + years in a sales function with direct customer advocacy and engagement experience with startup companies, mid-tier, or Fortune 1000 organizations.
  • Experience working with regulated industries including one or more of the following: medical technology, pharmaceutical, biotechnology, and or Aerospace & Defense industry background is preferred.
  • Thrive in a startup environment, able to execute on the ground level by rolling up their sleeves.
  • Experience providing software demonstrations to customers and developing product use-cases or business cases with customers.
  • Essential to a customer's success, you will have a rich history of growing customer happiness, adoption, and retention.
  • Thrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
  • Good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
  • Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value.
  • Bachelor's degree in marketing, business, or a related field; MBA is a plus.


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