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IT Support Specialist

2 months ago

Erie, Pennsylvania, United States MCPc Full time
Job Overview

Company Overview
MCPC is a worldwide leader in endpoint management, dedicated to enhancing performance, security, and sustainability for our clients. Our mission is driven by a clear purpose, strategic vision, and core values that guide our operations. We offer a diverse array of services, including Managed Security, Technology Logistics, IT Talent Solutions, and IT Asset Management and Disposition. Recognized consistently as a top employer, we take pride in our employee retention rates that significantly surpass the national average. Our commitment to Diversity and Inclusion, along with our Early Talent Program, ensures opportunities for individuals at all educational levels. Additionally, we actively contribute to our communities through various initiatives, including The Foundry, established by our Founder/Chairman, Michael Trebilcock.

Core Values

  • Principle: We prioritize understanding our clients' needs by implementing the right people, processes, and technologies to achieve optimal outcomes.
  • Quality: Our services are customized to meet each client's unique circumstances, supported by rigorous quality control that is both accountable and predictable.
  • Respect: We value the distinct contributions of every team member, fostering a culture of communication, listening, and collaboration.
  • Advancement: MCPc provides numerous opportunities for skill enhancement and personal growth. In our recent evaluations, 67 Associates received promotions, representing 20% of our workforce.
  • Innovation: We lead the way in technology management by measuring and demonstrating the value of our services.
  • Community Commitment: We engage with organizations that address educational, cultural, and social needs, enhancing career development and recreational opportunities in the communities we serve.

Benefits & Recognition

  • 401k matching and ROTH options
  • Company-sponsored events, including picnics and volunteering opportunities
  • Comprehensive Medical, Dental, and Vision plans
  • Paid Holidays and Paid Time Off
  • Defined career paths and advancement opportunities
Key Responsibilities
  • Act as the primary support for sourcing and supplier inquiries
  • Manage vendor setup and change requests
  • Provide support for Supply Chain Connect (SCC)
  • Resolve payment-related issues
  • Oversee supplier data management
  • Facilitate supplier onboarding and screening processes
  • Develop helpdesk training materials
Qualifications
  • Exceptional communication skills, both verbal and written in English
  • Familiarity with general purchasing systems
  • Proficient in Microsoft Office Suite (Excel, Word, Access, PowerPoint, Outlook)
  • Strong organizational skills with the ability to manage multiple tasks
  • Meticulous attention to detail
  • Basic training in configuring network hardware and computer systems
  • Analytical and problem-solving capabilities
  • Strong interpersonal skills
  • Technical proficiency in relevant areas

Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.