Therapy Operations Coordinator

2 weeks ago

Wallingford Connecticut, United States Concentra Full time

Position Overview:


Are you looking to elevate your professional journey? At Concentra, you will be an essential part of our healthcare team, contributing significantly to the delivery of outstanding patient care.

Our goal is to enhance the well-being of the workforce across the nation, one individual at a time.

Join Concentra and discover how your clinical expertise and empathy can profoundly impact the lives of those you assist.


The Therapy Operations Coordinator (TOC) is tasked with supporting the Center Therapy Director (CTD) and the therapy staff, enabling them to concentrate on delivering superior patient care.

The TOC is accountable for managing therapy referrals, scheduling patient appointments, aiding in patient registration and check-out processes, ordering supplies, ensuring the therapy department remains clean, and may assist with various medical back-office responsibilities as assigned.

This role guarantees that every patient receives high-quality clinical attention and enjoys a welcoming and respectful experience.


Key Responsibilities:
1. Secure timely authorizations from clients and/or insurance providers for therapy services as recommended by clinicians.


2. Utilize the electronic referral system to maintain comprehensive records for all active referrals, including tracking referral status and managing client/insurance/patient communications.


3. Process referrals using company resources to ensure compliance with state regulations and specific client instructions.

4. Collaborate with medical and therapy leadership to uphold our medical model concerning therapy referrals.

5. Report any denials or delays to leadership as necessary.

6. Ensure all authorized visits are scheduled according to clinician referrals without exceeding the authorized visit count or date range.

7. Reach out to patients who miss appointments and/or notify employers of missed appointments.

8. Document any cancellations or rescheduled appointments in the patient's electronic medical record (EMR) and work with the Center Operations Director (COD)/CTD to assess cases that may qualify for closure as inactive.

9. Handle clerical tasks in both front and back office settings related to patient care and accurate record-keeping.


10. Cross-train to perform front office duties, including welcoming patients, obtaining authorizations, check-in/out processes, communicating wait times, managing a multi-line phone system, and distributing employer results/paperwork.

11. Manage daily therapy supply inventory, sanitize treatment tables and equipment, wash and fold therapy linens, document equipment logs, conduct Human Performance Evaluations (HPEs), and assist in rooming patients for follow-up appointments.

12. Maintain therapy equipment, including but not limited to hydrocollators, freezers, and paraffin units, and complete corresponding maintenance logs as required (daily/weekly/monthly/etc.).

13. In partnership with center leadership, assist in managing patient flow and volume.

14. Keep patients informed of expected wait times throughout their visit.

15. Help maintain a tidy, clean, and organized facility.

16. Facilitate maintenance and necessary servicing of all therapy equipment.

17. Adhere to HIPAA guidelines and safety protocols.

18. Complete reports/logs as assigned by center leadership.

19. Attend center staff meetings or huddles as required.

20. Participate in initial and ongoing training as necessary.

21. May also perform various back-office tasks, including urine drug screens and breath alcohol tests.


This job description is not intended to encompass a comprehensive list of activities, duties, or responsibilities required of the employee for this position.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education Level:
High School Diploma or GED

Job-Related Experience

Typically requires at least six months of experience in referral management.

Previous experience in a medical office setting is preferred.

Familiarity with state-specific occupational medicine regulations is preferred.

Job-Related Skills/Competencies

Core competencies include a service-oriented mindset, attention to detail, urgency, initiative, and adaptability.

Ability to make informed decisions or solve problems by logically identifying key facts, exploring alternatives, and proposing effective solutions.

Exceptional customer service skills and the ability to interact with individuals in a tactful and professional manner.

Ability to manage sensitive and confidential information (including HIPAA and PHI) in compliance with federal and state laws and company policies.

Demonstrated effective communication and interaction with employers, patients, providers, and colleagues.

Proven ability to maintain working relationships with colleagues at all levels.

Intermediate proficiency in Microsoft Office applications such as Word, Excel, and Outlook, along with data entry into various systems/applications.

Strong collaboration with peers and center leadership.

Additional Information:

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days Offered

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts


This position is eligible for a base compensation rate within the state range of $17.95 to $24.44 hourly, depending on job-related factors such as experience level, geographic location, and/or seniority.

Applications are accepted on an ongoing basis.

This role requires access to confidential and critical information, necessitating ongoing discretion and secure information management.


We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges.

Please reach out to request accommodations.

Concentra is an Equal Opportunity Employer, including individuals with disabilities and veterans.

  • Travel Physical Therapist

    6 days ago

    Connecticut, United States Nationwide Therapy Group Full time

    Job SummaryNationwide Therapy Group is seeking a skilled Physical Therapist to join our team for a travel job opportunity in a dynamic healthcare setting.Job ResponsibilitiesProvide high-quality physical therapy services to patients in a variety of settingsDevelop and implement individualized treatment plans to meet the unique needs of each...

  • Purchasing Coordinator

    7 days ago

    Wallingford, Connecticut, United States ESPO Corporation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Procurement Assistant to join our team at ESPO Corporation. As a Procurement Assistant, you will play a critical role in supporting our purchasing operations and ensuring the timely delivery of materials and equipment to our clients.Key ResponsibilitiesAssist in preparing procurement documents...

  • Rehabilitation Therapy Assistant

    2 weeks ago

    Kent, Connecticut, United States Access Physical Therapy & Wellness Full time

    Overview:Access Physical Therapy & Wellness is part of the Confluent Health network, dedicated to revolutionizing healthcare through the development and education of skilled clinicians. We focus on providing career advancement opportunities that empower our team members to become leaders in the industry.Our Full-Time Employees Benefit from:Exceptional...

  • Physical Therapy Assistant

    7 hours ago

    Stamford, Connecticut, United States Professional Physical Therapy Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Physical Therapy Aide to join our team at Professional Physical Therapy. As a Physical Therapy Aide, you will play a vital role in supporting our licensed Physical Therapists and Physical Therapist Assistants in providing exceptional patient care.Key ResponsibilitiesAssist with guiding patients...

  • SLP Speech Language Pathologist Supervisor

    7 days ago

    Wallingford, Connecticut, United States LTC Therapy Full time

    Job OverviewLTC Therapy Services is seeking a highly skilled SLP Speech Language Pathologist Supervisor to join our team in a skilled nursing facility setting.As a key member of our Therapy Department, you will be responsible for providing exceptional care to our residents while also overseeing the daily operations of the department.Key...

  • Recreation Therapy Aide

    2 months ago

    Wallingford, United States Masonicare Corp Full time

    Job DescriptionJob DescriptionRecreation Therapy AideMasonicare at Ashlar Village - Wallingford, CTDay Shift / 32hrs/wkWednesday - Saturday - 9am - 5:30pm**MUSIC THERAPY EXPERIENCE PREFERRED**The Recreation Therapy Aide will develop and implement a variety of recreation programs and services to residents that are socially, physically and cognitively...

  • Recreation Therapy Assistant

    2 weeks ago

    Wallingford, Connecticut, United States Masonicare Corp Full time

    Position OverviewRecreation Therapy AssistantMasonicare CorpDay Shift / 32 hours per weekWednesday to Saturday - 9:00 AM to 5:30 PMPreferred Experience in Music TherapyThe Recreation Therapy Assistant is responsible for designing and executing a diverse range of recreational programs and services aimed at providing residents with engaging social, physical,...

  • Physical Therapy Center Director

    1 week ago

    Bloomfield, Connecticut, United States Select Physical Therapy Full time

    Job Summary:We are seeking a highly skilled and experienced Center Manager/Physical Therapist to lead our outpatient orthopedics team at Select Physical Therapy. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the center, ensuring exceptional patient care, and driving business growth.Key...

  • Rehabilitation Therapy Assistant

    2 weeks ago

    Wallingford, Connecticut, United States HealthPRO Heritage Full time

    Position SummaryWe are seeking a dedicated individual to fill the role of a Physical Therapist Assistant. This full-time position requires flexibility to work from Tuesday to Saturday, offering a competitive hourly wage ranging from $26 to $33 based on your experience.The Physical Therapist Assistant plays a crucial role in delivering direct care to...

  • Front Desk Coordinator

    1 week ago

    Southington, Connecticut, United States Select Physical Therapy Full time

    About the RoleWe are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at Select Physical Therapy. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional service and care.Key ResponsibilitiesGreet and register new patients, providing them with information...

  • Occupational Therapist

    19 hours ago

    Wallingford, Connecticut, United States Healthpro Heritage, LLC Full time

    About the RoleWe are seeking a skilled Occupational Therapist to join our team at HealthPro Heritage, LLC. As an Occupational Therapist, you will play a vital role in helping our patients achieve their goals and improve their overall quality of life.ResponsibilitiesProvide occupational therapy services to patients in their homes, focusing on activities of...

  • Laundry Operations Coordinator

    1 day ago

    Sharon, Connecticut, United States Sharon Center for Health & Rehabilitation Full time

    Job Summary:We are seeking a highly organized and detail-oriented Laundry Operations Coordinator to join our team at the Sharon Center for Health & Rehabilitation. As a Laundry Operations Coordinator, you will be responsible for overseeing the laundry operations, ensuring that linens, clothing, and other items are cleaned, sanitized, and properly stored.Key...

  • Laundry Operations Coordinator

    6 days ago

    Glastonbury, Connecticut, United States Glastonbury Center for Health & Rehabilitation Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Laundry Operations Coordinator to join our team at the Glastonbury Center for Health & Rehabilitation. As a Laundry Operations Coordinator, you will play a vital role in ensuring the comfort, cleanliness, and well-being of our residents by overseeing the laundry operations, ensuring that...

  • Travel Physical Therapy Assistant

    6 days ago

    Connecticut, United States Synergy Medical Staffing Full time

    Job SummarySynergy Medical Staffing is seeking a skilled Physical Therapy Assistant to join our team for a travel assignment in a dynamic healthcare setting.Job ResponsibilitiesAssist licensed physical therapists in the delivery of patient care, including exercises, modalities, and other interventions.Conduct patient assessments, develop treatment plans, and...

  • Marketing and Sales Coordinator

    3 months ago

    Wallingford, United States Comfort Keepers Full time

    EXTERNAL CLIENT CARE COORDINATOR /MARKETERPosition Title: External Client Care Coordinator/MarketerReports to: Garrett Sullivan Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION)Position Summary: Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External Coordinator provides continuity of care...

  • Marketing and Sales Coordinator

    3 months ago

    Wallingford, United States Comfort Keepers Full time

    EXTERNAL CLIENT CARE COORDINATOR /MARKETERPosition Title: External Client Care Coordinator/Marketer Reports to: Garrett Sullivan Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION) Position Summary: Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External Coordinator provides continuity of...

  • Manufacturing Operations Coordinator

    1 week ago

    Seymour, Connecticut, United States Supply Chain Management Consulting, LLC Full time

    Job SummaryWe are seeking a detail-oriented and organized Manufacturing Administrator to provide administrative support to the manufacturing department and assist in ensuring the smooth operation of manufacturing processes.Key ResponsibilitiesManage and maintain manufacturing-related documentation, such as work orders, production reports, and quality...

  • Marketing and Sales Coordinator

    3 months ago

    Wallingford, United States Comfort Keepers - Madison Full time

    Job DescriptionJob DescriptionEXTERNAL CLIENT CARE COORDINATOR /MARKETERPosition Title:  External Client Care Coordinator/MarketerReports to: Garrett Sullivan Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION)Position Summary:  Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External...

  • Marketing and Sales Coordinator

    3 months ago

    Wallingford, United States Comfort Keepers - Madison Full time

    Job DescriptionJob DescriptionEXTERNAL CLIENT CARE COORDINATOR /MARKETERPosition Title:  External Client Care Coordinator/MarketerReports to: Garrett Sullivan Program Area: Wallingford CT (THIS IS NOT A REMOTE POSITION)Position Summary:  Under the supervision of the Owner or Operations Manager, and in cooperation with the Internal CC, the External...

  • Manufacturing Operations Coordinator

    2 weeks ago

    Seymour, Connecticut, United States Supply Chain Management Consulting, LLC Full time

    Supply Chain Management Consulting, LLC is a prominent consulting organization within the Aerospace & Defense sector, dedicated to enhancing manufacturing efficiencies. We are in search of a meticulous and systematic Manufacturing Operations Coordinator to become a vital part of our team. Key Responsibilities: Oversee and organize manufacturing-related...