Intake Program Specialist

3 weeks ago

Woburn, Massachusetts, United States New England Life Care Full time

About the Position:

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New England Life Care is seeking a seasoned Healthcare Education Trainer to join its growing team. As a key member of our organization, you will be responsible for designing and delivering comprehensive training programs for new hires, ensuring they have the necessary skills and knowledge to excel in their roles.

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Key Responsibilities:

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  • Develop and implement training programs that cover all aspects of Intake, Insurance Verification, and Medical Records, including processing referrals, time commitments, and coordination with external departments.\
  • Educate new staff members on NELC programs, member initiatives, and process flows, using engaging and interactive training methods.\
  • Stay up-to-date with EMR and Referral Management System knowledge, ensuring timely notification of any educational deficiencies to the Intake Director.\
  • Collaborate with the manager to onboard new hires, providing training on department policies and procedures, and ensuring a smooth transition into their new roles.\
  • Design a training schedule that covers all areas of Intake/Insurance/MRC, ensuring thorough coverage of essential topics and regular review of training materials.\
  • Audit new employee performance and conduct randomized audits on all employees within the department biannually, identifying areas for improvement and developing targeted solutions.\
  • In conjunction with the hiring manager, develop corrective actions (PDSA) for opportunities identified through auditing, implementing process improvements and ensuring their successful implementation.\
  • Cordinate off-site visits with Liaison, field nurse, and IRC for all Intake staff as part of the onboarding process.\
  • Develop and maintain all training manuals for Intake and MRC, ensuring accuracy and relevance, and making updates as needed.\
  • Assist in obtaining access to hospital EMRs for Intake/Insurance staff, maintaining a current list of staff members and their access permissions.\
  • Provide exceptional customer service, responding promptly to internal and external customer needs, and maintaining a high level of satisfaction.\
  • Work collaboratively with other trainers and auditors to develop skills and creative tools, contributing to a positive and supportive work environment.\
  • PARTICIPATE IN ASSIGNED COMMITTEES AND INITIATIVES, SCHEDULING MEETINGS, COORDINATING LOGISTICS, PREPARING TIMELY MEETING NOTES, AND FOLLOWING UP WITH ACTION ITEMS.\

Requirements:

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  • Bachelor's Degree in Business Administration or equivalent experience required; industry certificates and continued education in training are highly valued.\
  • A minimum of 5 years' experience in a healthcare provider's business office setting, involved in patient registration and Third-Party Insurance benefits verification.\
  • A minimum of 3 years' experience working as an Intake Coordinator at NELC or an equivalent environment.\
  • Strong understanding of insurance plans, both government and commercial, and medical terminology.\
  • Working knowledge of Home Infusion Therapy is preferred.\
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Estimated Salary: $70,000 - $85,000 per annum

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This figure takes into account the qualifications, experience, and location required for this position. The salary range may vary based on individual circumstances.

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