Parts Specialist

3 weeks ago


Woburn, Massachusetts, United States CN Wood Full time

About the Role

We are seeking a highly skilled and detail-oriented Parts Specialist to join our team at C.N. Wood. As a Parts Specialist, you will be responsible for providing exceptional customer service while researching, selling, and procuring parts-related business.

Responsibilities:

  • Provide outstanding customer support over the phone and in person.
  • Research parts needed by customers through manufacturers' manuals and vendor outreach.
  • Ensure accurate parts information before placing orders to avoid potential delays.
  • Create purchase orders for customer parts sales.
  • Process parts orders through manufacturer portals.
  • Follow up on customer quotes and ensure satisfaction with received products.
  • Demonstrate professional upselling techniques.
  • Track outstanding and backordered parts for customers.
  • Perform administrative tasks as directed by the manager.

Requirements:

  • High School diploma or equivalent required.
  • Heavy equipment knowledge or parts industry experience preferred.
  • Excellent organizational and administrative skills.
  • Strong customer service skills.
  • Good problem-solving abilities.
  • Familiarity with industrial parts and equipment.
  • Professional telephone etiquette and communication skills.
  • Basic computer skills, including Microsoft Office programs.
  • Ability to multitask and work in an office and warehouse environment.

Estimated Salary: $25-$35 per hour plus quarterly commission, commensurate with experience.



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