Parts Specialist
3 weeks ago
About the Role
We are seeking a highly skilled and detail-oriented Parts Specialist to join our team at C.N. Wood. As a Parts Specialist, you will be responsible for providing exceptional customer service while researching, selling, and procuring parts-related business.
Responsibilities:
- Provide outstanding customer support over the phone and in person.
- Research parts needed by customers through manufacturers' manuals and vendor outreach.
- Ensure accurate parts information before placing orders to avoid potential delays.
- Create purchase orders for customer parts sales.
- Process parts orders through manufacturer portals.
- Follow up on customer quotes and ensure satisfaction with received products.
- Demonstrate professional upselling techniques.
- Track outstanding and backordered parts for customers.
- Perform administrative tasks as directed by the manager.
Requirements:
- High School diploma or equivalent required.
- Heavy equipment knowledge or parts industry experience preferred.
- Excellent organizational and administrative skills.
- Strong customer service skills.
- Good problem-solving abilities.
- Familiarity with industrial parts and equipment.
- Professional telephone etiquette and communication skills.
- Basic computer skills, including Microsoft Office programs.
- Ability to multitask and work in an office and warehouse environment.
Estimated Salary: $25-$35 per hour plus quarterly commission, commensurate with experience.
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