Customer Service Representative at Loon Mountain

2 months ago


Lincoln, New Hampshire, United States Loon Mountain Full time

Position Overview:

As a key member of the Loon Mountain team, you will be responsible for warmly welcoming and assisting guests with their selections from our diverse range of offerings. It is essential to have a thorough understanding of our services, promotional activities, and operational hours to ensure that all guests receive accurate and helpful information. Your role will also involve maintaining a safe and welcoming environment for everyone visiting Loon Mountain Resort.

Key Responsibilities:

  • Acquire in-depth knowledge of Loon Mountain's services and products, including various pricing structures, available discounts, promotional offers, and complimentary events.
  • Welcome guests to the service area with a friendly demeanor.
  • Keep the sales and information center organized, clean, and efficient to facilitate all transactions related to Season Passes, Snowsports, and Ticketing.
  • Manage daily transactions responsibly, ensuring accurate record-keeping.
  • Support Central Reservations by addressing guest inquiries through calls, live chats, and emails.
  • Collaborate with other departments to ensure seamless guest interactions.
  • Address and resolve guest concerns promptly and respectfully.

Qualifications:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are required:

  • A high school diploma or GED; or one to three months of relevant experience and/or training; or a suitable combination of education and experience.
  • Basic computer skills are necessary.
  • Effective communication skills, both written and verbal, are essential.
  • Basic mathematical abilities are required.
  • Capability to apply common sense reasoning to solve practical issues.


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