Guest Services Representative

2 days ago


Lincoln, New Hampshire, United States Loon Mountain Full time

Position Overview:
As a Guest Services Representative, you will play a vital role in assisting visitors with their selections of offerings at Loon Mountain. It is essential to have a thorough understanding of the resort's amenities, special offers, and operational hours to ensure that all guests receive accurate and helpful information. Your contributions will help maintain a safe and welcoming atmosphere for everyone at Loon Mountain Resort.

Key Responsibilities:

  • Acquire an in-depth knowledge of Loon Mountain's offerings, including various pricing structures, available discounts, promotional events, and complimentary access options.
  • Welcome and assist guests at the sales area with a friendly demeanor.
  • Ensure the sales area is kept clean, organized, and presentable to facilitate smooth transactions and provide excellent guest support.
  • Manage all financial transactions responsibly and maintain precise daily accounting records.
  • Support Central Reservations by addressing specific inquiries and delivering important messages.
  • Collaborate with other departments as needed to ensure seamless guest experiences.
  • Serve as a comprehensive resource for single and multi-day lift tickets, as well as information on all services provided by Loon Mountain.
  • Address and resolve guest concerns promptly and respectfully.
  • Promote a safe recreational environment by educating guests about the Responsibility Code.

Qualifications:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. A high school diploma or equivalent educational background is required, along with one to three months of relevant experience or training, or a suitable combination of education and experience.



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