Customer Service Associate at Loon Mountain
2 months ago
Position Overview:
Welcome and assist visitors in their selection of products available at Loon Mountain. Acquire in-depth knowledge of the resort's offerings, including services, promotions, and operational hours, to ensure guests receive accurate and helpful information. Contribute to maintaining a safe and pristine environment for all patrons throughout the resort. Deliver exceptional customer service while taking ownership of guest experiences. As a customer-centric organization, it is essential for every employee to attract and retain guests.
Key Responsibilities:
- Gain a thorough understanding of Loon Mountain's services and products, including various pricing structures, available discounts, promotional offers, and complimentary events.
- Warmly greet and welcome guests at the sales center.
- Keep the sales and information area organized, clean, and orderly to facilitate transactions related to Season Passes, Snowsports, and Ticketing, while providing excellent guest support.
- Manage and accurately record all daily transactions in a responsible manner.
- Support Central Reservations by addressing guest inquiries via phone, live chat, and email.
- Collaborate with other departments as needed to ensure seamless guest interactions.
- Resolve guest issues promptly and respectfully, addressing any concerns that may arise.
Qualifications:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The following qualifications are representative of the knowledge, skills, and abilities required:
A high school diploma or equivalent educational background; or one to three months of relevant experience and/or training; or a suitable combination of education and experience. Basic computer proficiency is necessary.
Strong communication skills, both written and verbal, are essential for professional interactions.
Basic mathematical skills are required.
Ability to apply common sense reasoning to solve practical issues.
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