Logistics Coordinator
1 week ago
The Logistics Coordinator is responsible for working with the logistics operations team to communicate with carriers and customers to ensure on-time service for all shipments.
Key responsibilities include dispatching carriers, managing load information, and tracking the movements of drivers to ensure accurate status and location updates.
The ideal candidate will have strong customer service and interpersonal skills, as well as basic computer proficiency and the ability to work cooperatively in a dynamic team environment.
Key Responsibilities:
- Dispatch carriers by phone and computer in an efficient and professional manner.
- Manage load information, including pick-up and delivery times for all shipments.
- Track and communicate the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
- Properly direct and resolve inbound calls from drivers and carriers to obtain accurate status and location updates.
- Update Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
- Validate all load data prior to delivery and address all types of product discrepancies requesting documentation as needed.
- Effectively document the required details of all communications with carriers and customers in the TMS logs.
Requirements:
- High school diploma / GED or equivalent; Bachelor's Degree Preferred
- Strong customer service and interpersonal skills
- Basic computer proficiency
- Ability to work cooperatively in a dynamic team environment
Work Environment:
This job operates in an open, professional business office environment. Works in close proximity to operations team members. This role routinely uses standard office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in an open, physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear.
The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.
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