Logistics Coordinator
2 days ago
Job Summary
The Dispatcher position at Waste Pro USA is responsible for coordinating the efficient delivery of waste management services to customers. This role requires strong communication and organizational skills to ensure timely and effective service.
Key Responsibilities
- Maintain contact with drivers and home base to dispatch drivers to calls as they are received, using information on customer needs, drivers' locations, and daily factors to balance cost and speed of response.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day, closing service tickets each day.
- Plan, distribute, monitor, and follow up on daily route assignments for residential, roll-off, and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
- Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues, effectively communicating with both drivers and customers to ensure customer satisfaction.
- Answer incoming calls from Customer Service and provide requested route information and/or follow up, working directly with Customer Service Manager, Operations Manager, and the Driver to ensure prompt follow through of all issues.
- Communicate with maintenance shop personnel and serve as an emergency point of contact to drivers.
- Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail and identifying and correcting any issues.
- Maintain all data in appropriate systems, including verifying all dump tickets have been received and entered into Tower, closing tickets and noting in Trackese, and entering new drivers, truck, and route data information in Tower.
- Print, review, and make data entry corrections to productivity reports for route supervisors daily.
- Distribute and maintain driver phones/radios, including completion of software updates and charging phones every evening.
- Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory.
Requirements
- Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
- Any additional job duties that may be assigned by the Supervisor.
Work Environment
The normal setting for this job is an office setting.
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