Logistics Coordinator
2 months ago
Job Summary:
The Logistics Coordinator position at Waste Pro USA is responsible for coordinating the movement of waste collection vehicles and ensuring timely delivery of services to customers. This role requires strong communication and problem-solving skills to effectively manage routes, schedules, and customer expectations.
Key Responsibilities:
- Maintain contact with drivers and dispatch them to calls as needed, using information on customer needs, driver locations, and daily factors to balance cost and speed of response.
- Assign routes and service tickets to drivers, ensuring customers are serviced according to Waste Pro standards and agreements.
- Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues, effectively communicating with drivers and customers to ensure customer satisfaction.
- Answer incoming calls from Customer Service and provide requested route information and follow up, working directly with Customer Service Manager, Operations Manager, and drivers to ensure prompt follow through of all issues.
- Communicate with maintenance shop personnel and serve as an emergency point of contact to drivers.
- Review route paperwork, enter customer information into databases, and close work orders from previous day routes, paying close attention to detail and identifying and correcting any issues.
- Maintain all data in appropriate systems, including verifying dump tickets, closing tickets, and entering new driver, truck, and route data information.
- Print, review, and make data entry corrections to productivity reports for route supervisors daily.
- Distribute and maintain driver phones/radios, including completion of software updates and charging phones every evening.
- Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory.
Requirements:
- Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job-appropriate, being used by Waste Pro USA.
- Any additional job duties that may be assigned by the Supervisor.
Work Environment:
The normal setting for this job is an office environment.
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