Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled Bilingual Call Center Representative to join our team at BCforward. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, utilizing your fluency in French to communicate effectively and resolve customer inquiries.
Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, and chat
- Utilize your French language skills to communicate effectively with customers
- Resolve customer inquiries and issues in a timely and professional manner
- Work collaboratively with the customer service team to achieve shared goals
- Stay up-to-date on company policies and procedures to ensure accurate and efficient service delivery
Requirements:
- At least 6 months of call center experience
- Strong computer and phone skills, with ability to use web-based applications
- Excellent communication and interpersonal skills, both written and verbal
- Able to manage multiple customer interactions simultaneously and convey confidence while resolving issues
- Professional and friendly demeanor, with a customer-oriented attitude
- Able to understand and accurately communicate customer needs, while demonstrating critical thinking and problem-solving skills
- Must be able to pass a background and drug test
- Must be 18 years or older
- Must have a High School Diploma or GED
- Able to type 30 wpm
Benefits:
- Comprehensive benefits package, including major medical, HSA, dental, vision, and 401k
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
BCforward is an equal-opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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