Customer Service Representative
4 weeks ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Dexian. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and written contact.
Key Responsibilities:
- Respond to customer inquiries and complaints regarding financial products and services in a professional and empathetic manner.
- Accurately capture customer information and enter it into our databases.
- Investigate customer issues, identify solutions, and process complex transactions online.
- Collaborate with internal teams to resolve client concerns and maintain compliance with company standards.
- Escalate non-routine customer concerns to senior team members for further assistance.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in multiple languages, including English and Spanish.
- Experience in customer service or a related field.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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