Bilingual Customer Service Representative

3 weeks ago


Tempe, Arizona, United States Nielsen & Moller Auto Glass Distributors Full time
Job OpportunityWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Nielsen & Moller Auto Glass Distributors. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their complete satisfaction with our products and services.Responsibilities
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Provide detailed information about our products and services, including features and benefits
  • Update our CRM database with detailed conversation notes to ensure accurate record-keeping
  • Develop and maintain a comprehensive knowledge base of our evolving products and services
  • Assist customers with new account enrollment and payment processes
  • Adhere to our communication procedures, policies, and guidelines to ensure consistency and quality
Requirements
  • Previous experience in customer service, sales, or a related field
  • Bilingual in Spanish, with excellent written and verbal communication skills
  • Automotive or auto glass experience is a plus, but not required
  • Ability to build strong relationships with customers and colleagues
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor, with excellent problem-solving skills
About UsNielsen & Moller Auto Glass Distributors is a leading provider of automotive glass for distributors and installers worldwide. We offer over 20,000 SKUs suitable for domestic and foreign automobiles, supplying bulk quantities of all automotive glass. Our services guarantee clients with the highest level of service, ensuring their complete satisfaction. We operate globally in all markets, including North America, Central America, Oceania, and Europe.

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